FREE STANDARD SHIPPING AUSTRALIA WIDE

Terms of service

General Terms & Conditions

  • We reserve the right to store information regarding the purchaser and recipient in accordance with our privacy policy.
  • Any Gift Hampers (that include alcohol) may only be purchased & delivered to persons over the age of 18 years
  • It is the responsibility of the customer to ensure that the order details provided are correct, including but not limited to contact/recipient details, hamper choice, and gift card message.
  • All our products are ordered in advance and we make every effort to have stock available of all items, however, in certain circumstances, an ingredient or item may not be available. If we are unable to supply an item, we will replace the product with an alternative of equal or greater value without notifying the customer.
  • Our standard business hours are 9am-5pm Monday-Friday AEST. Any requests received outside of those standard business hours will be completed as soon as possible during the next business hours. We may at our discretion add additional hours during busy periods in selected teams.
  • The Lux Hampers & Co will make every attempt to ensure that the descriptions and specifications in relation to the products on its website are accurate. However, photographs, drawings, illustrations, weights, dimensions and any other particulars accompanying, associated with or given in descriptive literature are approximate only and, we do not guarantee that those descriptions and specification are accurate or free from errors or omissions.
  • The Lux Hampers & Co reserves the right to make any necessary corrections to the descriptions or specifications without notice.
  • The Lux Hampers & Co are proud of the presentation and content of our Hampers. Deliveries are made by a third party courier, therefore, we can only take responsibility for items until they leave our premises. If anything is damaged please provide photos and we will resolve the matter for you.
  • There may be times when we are unable to offer tracking numbers and assistance with any delivery matter.