Refund policy

• Orders cannot be cancelled once they have been prepared and are ready for delivery.
• If you change your mind, we’re not able to offer you a refund, but if you contact us on the same day you place your order, we can swap your selection for another gift for the same price (or higher).
• We will not be able to replace or exchange any product that has been dispatched for more than 14 days

• If you have any queries or concerns with the hamper(s) you have sent or received, please email us immediately at contact@luxhampersco.com.au
• In the event that your hamper or its contents arrive damaged or faulty, we will happily replace, exchange depending on the extent of the damage.
• You will need to provide photos as proof so that we can better understand the extent of the damage or issues with the product.