Delivery

Australia-Wide Shipping

We want to make your experience with The Lux Hampers & Co as smooth as possible, so we have two very simple and appealing options for shipping.

Our standard delivery is completely FREE within Australia. If you live in the Melbourne metro area - and purchase by 12 noon - then delivery will be in the next 2 business days.

Alternatively, for $21.99 per hamper you can enjoy the confidence and speed of express mail by Australia Post. For orders over 10 hampers please email our team.  (please check the Australia Post website for up to date information)

 

Preferred Date Delivery

• Delivery on your requested day is available for Melbourne metro only (please send us a message if you are unsure)
• Delivery for your preferred date is $21.99 - please use the express post option to avail of this service.

 

Can I Change or Correct an address after I have placed an order?

Customers are solely responsible for making sure the address they enter when placing their order is correct, complete, and accurate at all times; this includes unit numbers, business names, and phone numbers. Customers are also responsible for reviewing their receipt to make sure the address they've submitted is correct before the order has been shipped. As the seller/merchant, we can only ship orders to the address customers provide.

 

Wll the product I ordered look exactly like the image on the website?

If we realize a product you've ordered is out of stock or unavailable, the item(s) will be substituted with a similar item(s) of equal or greater value; doing so ensures that your order is still delivered in a timely manner. Please understand that the utmost care and attention is given to orders to ensure they are as similar as possible to the one placed, despite the adjustments made.

Substitutions are actually quite common within the gifting and gift basket industry, as products are constantly fluctuating on an ongoing basis after product details and photos have been published on our website. 

Due to the high volume of orders being processed, we are not always able to contact customers ahead of time to advise them about substitutions.

 

Whichever option you choose you can be confident that your hampers will receive the full "white glove" level of care and attention. We're not called Lux for nothing.

 Cut Off Dates 2024 through Australia Post:

To NSW - 20/12/24

To ACT- 20/12/24

To VIC - 20/12/24

To QLD- 20/12/24

To SA - 20/12/24

To WA- 18/12/24

To TAS- 20/12/24

To NT - 16/12/24